Once you go public with anything, you must expect that no matter how wonderful your products and services are, you're going to get some bad reviews.
In fact, the more popular you are, the more likely you are to not only get bad reviews but really mean ones too.
But, you can turn things around by how you deal with and fix bad reviews.
Also read: How To Connect With Industry Leaders
If it helps, copy the review and paste it into a document instead of staying on the review site. Take apart the review in the document, take out any unnecessary information such as name calling and direct attacks. That way you can look at it more objectively and think about how to respond.
In fact, the more popular you are, the more likely you are to not only get bad reviews but really mean ones too.
But, you can turn things around by how you deal with and fix bad reviews.
Don't Get Defensive
When you see a bad review, the first thing that often happens is your heart starts beating faster, and you feel flustered, embarrassed, and upset. That's okay; let yourself feel but do not respond while you're upset.Also read: How To Connect With Industry Leaders
If it helps, copy the review and paste it into a document instead of staying on the review site. Take apart the review in the document, take out any unnecessary information such as name calling and direct attacks. That way you can look at it more objectively and think about how to respond.